How long does it take to complete a painting?

Turnaround time depends on several factors: service speed, shipping speed, medium, size, and revision requests.

Medium	Medium Size	Large Size	Service
Oil/Acrylic	25 days	29 days	Regular
Oil/Acrylic	19 days	22 days	Express
Pencil/Charcoal	26 days	29 days	Regular
Pencil/Charcoal	23 days	26 days	Express

Express Service: Add 15% to your order total for priority processing. Express Shipping available for $19-$69.

Do you ship internationally?

Yes! We offer FREE worldwide shipping on all orders. We ship to most countries except APO/FPO/PO Box addresses. All shipments include tracking information.

What photo editing services do you offer?

We offer comprehensive photo editing services – ALL FREE:

• Color enhancement and correction
• Background removal or change
• Combine multiple photos into one painting
• Photo restoration for old/damaged photos
• Black and white photo colorization
• Remove unwanted objects or people
• Change clothing colors

Can you combine multiple photos?

Absolutely! We can combine people from different photos into one painting. Just upload all the photos and add detailed instructions in the order notes. Our designers will create a mockup showing how they will be combined.

What payment methods do you accept?

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Google Pay

Buy Now Pay Later options:

• Affirm (US only, orders $150+, 4 interest-free payments)
• PayPal Pay in 4 (US only, orders $30-$600)
• PayPal Credit (US only, orders $99+, 6 months no interest)
• Klarna (US/UK, 3 payment options)

What is your refund policy?

We offer comprehensive protection for your purchase:

• 60-Day Deposit Refund: Cancel within 60 days for a full refund of your 20% deposit
• 30-Day Satisfaction Guarantee: Not satisfied? We’ll make it right or refund your money
• Lost Painting: If your painting is lost in transit, we’ll repaint it for free
• Damaged Arrival: Receive a damaged painting or frame? We’ll replace it at no cost

How do I place an order?

Ordering is simple:

1. Choose your painting medium (Oil, Acrylic, Watercolor, Charcoal, or Pencil)
2. Select the size that fits your needs
3. Upload your photos (high resolution recommended)
4. Add any special instructions or requirements
5. Choose framing options
6. Pay 20% deposit to start
7. Review and approve mockup
8. Approve painting progress
9. Pay remaining balance and receive your portrait!

What sizes are available?

We offer a wide range of sizes from small to extra large:

• Small: 20x25cm (8×10″) – Starting at $99
• Medium: 27x35cm (11×14″) – Starting at $130
• Large: 40x50cm (16×20″) – Starting at $235
• Extra Large: 45x60cm to 75x100cm – $265-$395
• Custom: Any size you need – Contact us for quote

Minimum size: 20x25cm | Maximum size: 120x180cm

Which medium should I choose?

Each medium has its unique characteristics:

Can I communicate directly with the artist?

To ensure smooth communication and avoid language barriers, all communication goes through our professional customer service team. They will convey your requirements accurately to the artist and ensure your vision is realized.

Will my painting be shown on your website?

We only display paintings that have received explicit permission from the customer. If you would like your painting featured in our gallery, we’ll ask for your consent first. Your privacy is important to us.

Is my information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your photos and data are used solely for creating your portrait and will never be sold or shared with third parties.