SHIPPING POLICY

At AUROART, every piece of artwork is hand-painted by an artist and meticulously crafted. This policy outlines our shipping process, estimated delivery times, and other important details to ensure that you receive your artwork directly from the creator.

SHIPPING COSTS & DESTINATIONS

Where do we ship?

We currently serve a global customer base.

Shipping Cost

We are proud to offer FREE SHIPPING to the USA on all items. The price you see is the price you pay.

No Hidden Fees

All international import duties and taxes are included in our product prices. You will not be charged extra upon delivery.

DELIVERY TIMELINE

How long does delivery take?

Because each painting requires meticulous creation and proper drying time, please refer to the following schedule:

Total Estimated Delivery Time

12 – 21 Business Days

Production Time (7–14 Business Days)

This is the time required for professional artists to hand-paint your order and for the paint to cure sufficiently for safe packaging.

Transit Time (5–7 Business Days)

Once shipped, items typically arrive via trusted premium carriers including DHL, FedEx, or UPS Express.

THE "PREVIEW & APPROVAL" SERVICE

Before shipping, we will send you photos and videos of the artwork via email for your confirmation. You may request adjustments to the colors or details. We will only ship the item once we have received your confirmation.

Note: If we do not receive a response from you within 48 hours of sending the preview, we will assume that you have confirmed the artwork and will ship it immediately to avoid any delays.

ORDER PROCESSING & PACKAGING

Order Processing

Orders placed before 1:00 AM EST will begin processing the same business day. You will receive a confirmation email immediately after purchase.

Packaging Standards

We ensure artworks are shipped according to strict safety guidelines based on the format you choose:

Rolled Canvas (Ships in a Tube): The canvas is rolled and placed in a dent-resistant tube.

Small Framed/Stretched Art (Ships in a Box): Shipped flat in a sturdy, well-protected cardboard box.

Large Framed/Stretched Art (Ships in a Crate): Shipped in a custom-built, heavy-duty wooden crate.

CONTACT & BUSINESS INFORMATION

If you have any questions regarding your order or shipping, please contact our support team:

Company Information:Hong Kong Pu Shang International Limited

HK: RMC20, BLK C, 3/F, EAST SUNINDUSTRIAL CENTRE, 16 SHINGYIP STREET,KWUNTONG

Customer Service Email: info@auroart.com

WhatsApp/Phone：+1 646 325 4681

FREE U.S. SHIPPING

From our studio to your door

PREVIEW SERVICE

We will send you photos or videos of the products for your confirmation prior to shipment.

GALLERY QUALITY

Created by veteran artist

CUSTOMER SERVICE

Responsive Service Support

shipping policy