Custom artwork is nonreturnable unless it arrives damaged, defective, or incorrect. If your custom portrait arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and photos. AUROART will arrange a free replacement or full refund and cover any required return shipping.

Damaged or Incorrect Items: If the artwork arrives damaged or is the wrong item, AUROART will cover all return shipping costs and arrange for a free replacement or a full refund.

Please note the following is required for a returns request to be accepted:

• Report damage or an incorrect item within 30 days of delivery.
• The artwork must be in the same condition as it arrived and in appropriate packaging — ideally in its original packaging.
• Please note artworks must be carefully readied for return shipment in their original packaging in order to qualify for a refund.
• It is important that you take care when unpacking received artworks.

For artworks that arrived damaged, we ask for a photo of the damage to be provided so that we can learn more about what went wrong with that particular shipment.

If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.

Please Note:
All AUROART pieces are original, hand-painted oil paintings on canvas, created by the artist. Each artwork is unique; subtle variations in texture and tone serve as a testament to its authenticity.

Custom Artwork: (Including personalized sizes, color adjustments, or special commissions) is non-returnable unless the item arrives damaged or defective. Thank you for your understanding.